Return Policy

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Our Commitment

At Kryxelonuz, we take pride in the quality of our houseplants. We carefully inspect each plant before it leaves our care to ensure it meets our high standards. Your satisfaction is important to us.

Return Eligibility

Due to the living nature of houseplants, returns are handled on a case-by-case basis. You may be eligible for a return or replacement if:

• The plant arrives damaged or in poor health
• You receive the wrong plant variety
• The plant shows signs of pests or disease upon arrival
• The plant was damaged during shipping

Timeframe

You must notify us of any issues with your houseplant within 48 hours of delivery. Please contact us immediately if you notice any problems with your plant upon arrival.

Documentation Required

To process a return or replacement claim, please provide:

• Clear photographs of the plant showing the issue
• Your order number
• A detailed description of the problem
• Photos of the packaging if damage occurred during shipping

Non-Returnable Items

The following situations are not eligible for returns or refunds:

• Plants that decline due to improper care after delivery
• Natural variations in plant appearance, size, or color
• Minor cosmetic imperfections that do not affect plant health
• Plants damaged due to extreme weather conditions at delivery location
• Returns requested more than 48 hours after delivery

Return Process

If you believe your houseplant is eligible for return:

• Contact us within 48 hours of delivery
• Provide the required documentation and photos
• Our team will review your claim within 2 business days
• If approved, we will arrange for a replacement or refund

Refunds

Approved refunds will be processed to your original payment method within 5-10 business days. Please note that:

• Shipping costs are non-refundable unless the error was ours
• Refund processing times may vary depending on your financial institution
• We reserve the right to offer a replacement plant instead of a refund

Replacements

In many cases, we prefer to send a replacement houseplant rather than process a refund. Replacement plants will be shipped at no additional cost to you and will be carefully selected to ensure quality.

Damaged During Shipping

We take great care in packaging our houseplants for safe delivery. If your plant arrives damaged:

• Take photos of the packaging and plant immediately
• Do not discard the packaging
• Contact us within 48 hours with photos and details
• We will work with you to resolve the issue promptly

Plant Care Support

Before requesting a return, please reach out to our team for care advice. Many common issues can be resolved with proper care adjustments. We provide:

• Detailed care instructions with every plant
• Ongoing support via phone and email
• Troubleshooting guidance for common problems

Exceptions

We understand that sometimes circumstances are unique. If you have a situation not covered by this policy, please contact us. We will do our best to find a fair solution.

Contact Us

For return inquiries or questions about this policy, please contact us:

Kryxelonuz
199 Toorak Rd, South Yarra VIC 3141, Australia
Phone: +61 404 825 922
Email: partners@kryxelonuz.world